The Emergency Outpatient Department is where we generally provide medical services to patients suffering from sudden disorders or sudden changes in existing medical conditions outside of opening hours. In cases of extreme emergency, we carry out maximal tests and emergency treatments. For conditions that are not urgent, however, full examinations are scheduled for a later date.
If you have had symptoms for several days or wish to undertake full examinations, we request that you visit the General Outpatient Department on a weekday during opening hours for a consultation.
Should you have any areas of worry or concern, please contact us by telephone. We have an emergency nurse available at all hours who can assist with matters such as your method of consultation.

1. What kinds of symptoms you have and when they started
2. Where you feel the most pain
3. Whether you have already consulted a medical facility about this symptom (If so, please inform us of examinations conducted and prescribed medications)
4. Surgery received to date and diseases currently being treated
5. Oral medications currently being taken

1. Confused thinking, paralysis, or difficulty speaking
2. Cramping
3. Unusual breathing
4. Chest pain with cold sweat
5. Vomiting large amounts of blood

We recommending taking an ambulance to the hospital when suffering any of the following

1. Your insurance card
2. Your hospital card (for patients visiting for a follow-up)
3. Drug notebook or prescription (only if currently taking medications)

We receive emergency outpatients 24 hours a day, 365 days a year. However, there are times when we must give top priority to the needs of patients with severe symptoms or those in need of emergency treatment. This means that, depending on the particular symptoms, there are times when emergency outpatients must wait for a longer time. We ask for your cooperation in this regard. Emergency outpatients who are feeling sick when visiting the hospital will be offered a bed, so please do not hesitate to make such a request. Emergency Department doctors are available on weekdays. At night (from 5:00 p.m. to 9:00 a.m. the following day) and on Sundays and national holidays (from 9:00 a.m. to 9:00 a.m. the following day), one doctor from the Internal Medicine Department and one from the Surgery Department conduct medical examinations. Each day, we rotate doctors with different areas of specialization. As the system of examination may change slightly depending on the day, we advise you to contact us by telephone.

Only the minimal amount of medication will be prescribed. Working from the standpoint that emergency outpatient treatments are solely for purposes of first-aid, only a single-day dose of medications are prescribed, as a general rule. Should your symptoms not improve with this dosage, we recommend that you see your family doctor or visit one of our specialized departments the following day.

Please be aware that fees for medical services provided outside opening hours and on holidays are charged as a rough estimate (paid as a deposit). We request that you visit the accounting counter (on 1F) to settle your account within a week of your initial emergency outpatient visit. Please be sure to bring your deposit receipt (which is issued at the emergency reception of the hospital), your insurance card, and your hospital card with you at this time.

A message from the Emergency Department manager

Emergency outpatient care and how it differs

Our hospital serves as a secondary emergency hospital for the local area and offers emergency medical services 24 hours a day, 365 days a year. In order to be able to provide the required medical care at any time in a swift and appropriate manner, we are expanding our activities as a single service department that is accessible 365 days a year. A variety of patients make use of our services—from those who walk to the hospital to those who are carried by ambulance; from patients who are able to return home to those who will be transferred to intensive care. At International Goodwill Hospital, the doctor in charge of emergency treatments will conduct a medical examination and carry out any tests that are required. If it is decided that you require hospitalization or specialized treatment, the doctor in charge will contact a doctor in the appropriate department. Our system is organized so as to be able to provide examinations and treatments at any time. However, even when operating limited manpower at full capacity, there are times when the department fills up with patients, or when staff are occupied by the treatment of patients with serious conditions, resulting in long waiting times for other patients. The Emergency Department is different to the General Outpatient Department in that patient care is prioritized in favor of patients with severe symptoms or according to the level of urgency or severity with which patients present. Another feature of the Emergency Department is that patients are transferred in a fast, well-coordinated, and seamless manner to a specialized treatment after their initial examination in cases where emergency treatments (IVR catheter treatments, emergency endoscopic treatment, surgery, etc.) are required.